Frequently Asked Questions
How long does customisation take?
Most customisations are completed within 2-5 business days, depending on the complexity of your requirements. You'll receive an email update once your documents are ready for download.
Can I request amendments?
Yes! You can request revisions and amendments within 5 business days of initial delivery. Use the "Request Revision" button in the Support section or contact our team directly at carolle.wedi@afri-conseil.com.
How do I receive my documents?
Your documents will be available for download in this portal and sent directly to your email address. You'll receive a notification as soon as they're ready. Documents are typically provided in DOCX and PDF formats.
How long can I access my documents?
Your documents will remain available in your portal indefinitely. You can download them at any time for your records.
What if I forget my reference number?
Your order reference number was included in your order confirmation email. If you can't find it, please contact our support team at carolle.wedi@afri-conseil.com and we'll help you locate it.